Welcome to our website- we appreciate your interest in us and hope you find our site easy to use and informative.
We are committed to protecting your privacy here at Taylor Walsh. This Privacy Statement details how and for what purposes we will use and store the information collected from you.
When you visit and navigate our site, and when you communicate with us via our site, we will not collect personal information from you unless you provide that information to us voluntarily.
Any information that you do register with us will be stored securely and will only be used to deliver that information to you based on your requirements.
Any reference made to “you” or “your” in the below statement is of reference to a user of our services or our website or media pages.
HOW WE USE YOUR PERSONAL INFORMATION
- We promise to keep your information safe
- We promise not to sell it or misuse this in any way other than for the purpose intended
- We give you the option to review and manage your marketing choices at any time
- We keep a record of when and how we obtain consents and what you were told at the time
HOW THE LAW PROTECTS YOU
The law states that we must have one or more of the below reasons to collect data from you:
- To fulfil a contract with you
- When it is our legal duty
- When it is in our legitimate interest (which we must define clearly)
- When you consent
Transparency means you have the right to be informed about how we will use your data
GROUPS OF FINANCIAL INFORMATION
FINANCIAL- Your financial position, status and history
CONTACT- Where you live and how to contact you
SOCIO-DEMOGRAPHIC- Details concerning your employment/work, nationality and current housing
TRANSACTIONAL- Details of any payments you make to us
CONTRACTUAL- Details about the products or services we provide to you including any contractor and maintenance engineers, utility companies and local authorities
COMMUNICATIONS- What we learn about you from letters, emails and conversations between us
OPEN DATA AND PUBLIC RECORDS- e.g. Electoral Information, internet, newspapers and other information in the public domain
DOCUMENTARY DATA- e.g. copies of identification provided including photographic ID
CONSENTS- How we agree we can contact you
NATIONAL IDENTIFIERS- e.g. National Insurance number
We collect data from third parties such as social networks, fraud prevention agencies and public information services.
WE MAY SHARE THIS INFORMATION WITH
- HMRC, Regulators, Local and other authorities and Landlords
- Credit and Referencing Agencies
- Fraud Prevention Agencies
- Any party linked to you (e.g. joint tenant, spouse etc)
- Contractors or Maintenance engineers needing to enter your house
- Companies you may ask us to share your data with (e.g. utility companies)
- If you use direct debits we may need to share your data with the direct debit scheme
- If we sell our business, we will only do this if they agree to keep your information safe
- Other staff within our organisation
CREDIT REFERENCE AGENCIES
We will share this information with Credit Reference Agencies and they will give us information about you. The data we exchange can include:
- Name(s), address and date of birth
- Application form details
- Financial situation and history
- Public information
We will use this information for the following:
- Assess if you can afford the property
- Make sure what you have disclosed to us is the truth
- Help to detect and prevent fraud
- Track and recover debts
On a joint tenancy, Credit Referencing Agencies may link your data to other joint tenants. You can ask Credit Referencing Agencies to break any links you may have but you may need to prove you no longer have any association and financial link with that person.
IF YOU DO NOT PROVIDE ANY OF THE INFORMATION OR DATA REQUESTED THEN WE BE NOT BE ABLE TO OFFER A TENANCY TO YOU
HOW LONG WE KEEP YOUR INFORMATION
We will keep any information we have collated from you for as long as you remain a client of ours
After you stop being a client we may keep data for up to 10 years for one or more of the following reasons:
1. To respond to questions or complaints or
2. To show why we have treated you fairly or
3. For historical research and statistical purposes
You can access personal information by requesting this in writing to us at email@example.com. You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously.
WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION
This is also known as “ The right to be forgotten”. There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.
You can withdraw consent by writing to us at: firstname.lastname@example.org
You can complain to us if you are unhappy with how we have used your personal information either using the tab on our website for this or to the following: email@example.com
You can also complain to the Information Commissioners Office. www.ico.org.uk
Additionally, we can pass on details in an emergency e.g. medical care if you are physically or legally incapable of giving consent.
We supply a copy of information held free of charge. We can charge a reasonable fee when a request is manifestly unfounded, or excessive, particularly if it is repetitive. We may charge a fee where we have already supplied the information requested.
We must supply information without delay and in any event within one month. This can be extended by up to two months if during that month the request is considered complex and/or numerous, and if we do not have to explain why.
We must verify the identity of the person making the request using “reasonable means”.
DATA PROTECTION IMPACT ASSESSMENT
This will allow an organisation to identify and fix problems at an early stage. For further guidance ICO Conducting Privacy Impact Assessments Code of Practice.