REPORT A MAINTENANCE ISSUE
EMERGENCY CONTACTS
(outside of office opening hours)
If you have an emergency out of office hours for example, a gas leak or a water leak please ensure that you report this via the tab above.
GAS LEAK?
If you smell gas, suspect a gas leak or your carbon monoxide alarm is beeping consistently, please call the free 24-hour National Gas Emergency Helpline on 0800 111 999.
WATER LEAK?
If there is a water leak in the property, please isolate the water supply by turning off the stopcock. This is usually found under the kitchen sink. Please call the Anglian Water 24-hour emergency helpline on 03457 145 145.
ELECTRICS TRIPPING?
If your electrics are tripping, please visit www.ukpowernetworks.co.uk to check for any local power outages. If no outages are reported, please check for any faulty appliances that may be causing the issue and ensure all switches in your fuse box are in the “up” position. If the problem persists, contact the emergency electricians listed below.
EMERGENCY CONTRACTOR DETAILS
ELECTRICAL
Fullcross Electrical
Kenny- 07411717124
[email protected]
PLUMBING
ACP Heating
Adam- 07595389394
**Please be mindful that all recommended contractors are external companies and do not work on behalf of Taylor Walsh**
Should our recommended contractors not be available please act accordingly and instruct a local company, if a contractor is called out, please ensure only the most basics of repairs are carried out and costs will need to be deemed as reasonable, any remedial works needed, will be arranged by Taylor Walsh at a later date.
BOILER INFORMATION
Low boiler pressure?
If your boiler is displaying low pressure, we have linked below the webpages for the four most common boiler manufacturers, so you can see how to repressurise the boiler as this is tenant responsibility. If your boiler is not one of these, then a quick Google search will bring up the ‘How to Guide’ for your boiler.
Baxi Connected self-help: how to repressurise your boiler
How to repressurise a boiler | Vaillant
Why Is My Boiler Losing Pressure? | Boiler Tips | Ideal Heating
Boiler Pressure | Worcester Bosch
Please also ensure that the thermostat is set to a minimum temperature as this can also be a reason for issues with heating. We have linked below the guides for two of the most used thermostats within UK homes. As above, if your property has a different make of thermostat a Google search should locate a manual for your type of boiler.
Danfoss TPOne S support | Danfoss
Honeywell Thermostat Manuals | Honeywell Home
No gas supply to the property?
If there is no gas supply to the property at all, this will be a supply issue so you will need to contact your gas supplier for assistance.
Radiators not heating up?
If you find that you have radiators in the property that are either not getting hot or are partially heating, these may need bleeding which also falls under tenant responsibility. If you can please refer to the below link which details how to do this:
How to Bleed a Radiator | Heatable
Frozen condense pipe?
If the weather is very cold, the water pipes in the property may have frozen over causing water supply problems. You may need to pour lukewarm water on the outside condense pipe. If you are able to pop some foam or lagging around the pipe it will help with the colder temperatures and any disruption to heating and hot water coming into the property. If you are away from your home at all please remember to keep your heating on low during colder months.
SMOKE AND CARBON MONOXIDE ALARMS
Please ensure that you are checking all alarms monthly by testing them and making sure that they are dust-free. Please refer to the below link on how to test your smoke detector. If the alarms are faulty, please ensure that you report this to Taylor Walsh on the maintenance repair link.
How to test your smoke detector
WHITE GOODS
Fridge freezer
If your fridge freezer is not cooling, please ensure that the temperature dial is set correctly. Please check the user manual for full setting details.
Washing machine
If your washing machine is faulty, please ensure that you have emptied your filter which is usually located at the front of the washing machine. For any error codes please refer to the manufacturer’s manual.
Oven/Hob
If your oven/hob comes up with an error code, please refer to the manufacturer’s manual and troubleshoot accordingly.
Dishwasher
Please ensure that your dishwasher is kept topped up with rinse aid and salt, along with regular filter cleaning.
PROPERTY VENTILATION
Please ensure the property is correctly ventilated to reduce any risk of damp or mould occurring, please refer to the below leaflet which provides further information on preventing and treating damp areas.
Mould and damp information leaflet
For any enquires regarding maintenance please email the lettings team at [email protected]
How to Rent Guide October 2023
Domestic Abuse Information Leaflet